We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or call (702) 703-7255.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please note that only regular priced items are eligible for a refund. Sale items, unfortunately, cannot be refunded with the exception of items that have a 30 day money back guarantee.
We offer replacements only for items that are defective or damaged. If you need to exchange a defective or damaged item for the same product, please email us a photograph of the damage along with your name and order number to email@example.com. If you are unable to take a photograph of the damage, please call us at (702) 703-7255 for further assistance. Once we confirm that the product is indeed damaged or defective, the replacement product will be shipped to you at no additional charge. Please note that shipping times may vary depending on your location.
The fastest way to ensure you get what you want is to contact us directly to organize the exchange for you at (702) 703-7255. Please do not place any duplicate orders without speaking to someone on our team first.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Our refund policy allows for a 30-day window for eligible items. If you wish to return an item for a refund and it is within 30 days of delivery, please contact us at email@example.com or call (702) 703-7255. If it has been more than 30 days since your purchase, we regret to inform you that we cannot offer a refund or exchange.
Please note that in some cases, only partial refunds may be granted. This applies to items that are returned to NOA|AON Shop in a condition that is not their original state, or have missing parts that are not due to any error on the part of NOA|AON Shop. The determination of the appropriate partial refund amount will be made by NOA|AON Shop based on an assessment of the returned product's condition.
LATE OR MISSING REFUNDS
If 14 days have passed and you have not yet received your refund, please first check with your bank or credit card company to ensure that the refund has not been credited to your account. Please note that there may be a processing time involved before the refund appears on your statement. If you have checked and still have not received your refund, please contact us at firstname.lastname@example.org and we will be happy to assist you further.
SENDING PRODUCT BACK
Please ensure that you include the following with your return:
- Original Packaging
- Your Name
- Order Number
- Email us the shipment tracking number
Please note that you will be responsible for covering the cost of shipping for the return. We recommend that you use a trackable shipping service and purchase shipping insurance, as we cannot guarantee receipt of your returned item otherwise. It is also important to ensure that the shipping service you use provides a signature upon delivery, and that the appropriate insurance is purchased to cover the value of the item during shipping. Once we receive your return, we will contact you to confirm receipt and process the return accordingly.
If you have any questions or concerns regarding our returns, refund or exchange policies, please do not hesitate to contact us. Our customer service team will be more than happy to assist you and answer any questions you may have. You can reach us by email at email@example.com or by phone at (702) 703-7255.
We are committed to ensuring that our customers have a positive shopping experience and we are always here to help in any way we can.